Key Features

• Dual mode operation PSTN as well as SIP VoIP agents
• Built-in SIP VoIP Gateway & Proxy functions
• Pick-up and transfer of VoIP and PSTN calls with IVR assisted vocal assistance plus sophisticated routing capability
• Network based AA & VM enabled (Support traditional PBX as well)
• Personal Assistant & Follow me services
• Remote extension via SIP agent (With PABX features as local extension)
• Easy setup of administrator and Users using intuitive Web-based interface
• High reliability in distributed architecture
• Licensed-Provision to allow special function customization (Via CallURL or S.I designers)

• Extension to extension call Transfer using Flash key or Key sequence defined by PBX maker Call Pick up based on PBX usage; for external call, provide Least Cost routing based on rules defined by system administer(If via PCX’s IVR engine)
• Access Group and external access are under system control achieving “Intelligent” dialing (User just dial the number he want, no need to add prefix or remember access digit(s)

• SIP VoIP Extension to extension call Transfer using Flash key
• Call Pick up using “Predefined keys”; for external call, provide Least Cost routing based on rules defined by system administer.
• Access Group and external access are under system control achieving “Intelligent” dialing (User just dial the number he want, no need to add prefix or remember access digit(s)
• Combined SIP Proxy and PCX Call Routing to make SIP VoIP calling easy and transfer seamlessly
• Monitor and rescue scheme has been included to take care bad network traffic situation
• Peer to peer VoIP phone calling can still be logged under PCX system

• Complete Auto-Attendant features support multi-language greeting and multi-operators
• Provide different Operator mode and forwarding selection for work hour and off-hour response
• Vocal prompts to inform calling line status during call or transfer for friendly calling experience
• Yellow Book Service Caller ID display; Detail call log for real-time monitor and later reference
• System verification services including “Circuit Check”; Voice Portal Quality test, Recording and Replay tests, and “what is my extension”, … etc.
• Easy Customization capability, can do special function per customer’s request

• Leave or Retrieve Voice Mail (Via phone or Web UI) at user’s wish
• Voice message (and other Media) can be forwarded, saved, deleted and e-mailed, etc.
• Send / Receive FAX in personal message box with Fax Server functions (Optional)
• Call Forwarding (Multiple conditions and levels of setting) to reach people all the time
• Call Recording (Selectable option depending on PSTN or VoIP)
• Personalize prompts with conditional play selections (Set by users)
• Personal Message auto-play, manipulation via Web UI. (Not bounded by location and time)
• Phone and Web-based Personal Settings features

• Web-based interface for administer and Users (break time and location limits)
• Real-time channel and extension Monitor for Analog, VoIP as well as FAX lines
• Routing rules implementation for different kinds of calls
• Channels configuration for IVR, FAX, SMS and Mail Devices
• User account / extension table Setting (for Analog and VoIP extensions)
• Setup user accounts for enabling web-access to their mail boxes
• Setup Voice Portal Services table and access rules
• Setup Call Routing tables for PSTN, VoIP, FAX and SMS calls
• TUI and GUI Multi-language Production Studio
• Monitor on-line VoIP agents status with searchable logs
• Perform call-progress configuration for PSTN and / or SIP VoIP ports connected to IVR
• System-wise and misc. settings